Shipping & Pick Up
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We’ll be taking a short holiday break from Wednesday, 25th December 2024, to Sunday, 29th December 2024, and will reopen on Monday, 30th December 2024.
Feel free to keep shopping online, and if you have any questions, send us an email—we’ll respond and process your orders as soon as we’re back.
Thank you for your understanding, and we wish you a wonderful holiday season!
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Shipping & Pickup
For deliveries within Australia, we use Australia Post's eParcel service for items up to 20kg and 1m in length. Larger items are shipped via courier service; please note that couriers cannot deliver to PO Boxes, so provide a valid daytime delivery address. To ensure safe delivery, a signature is required upon receipt. You must be available to accept courier deliveries; re-delivery charges will apply if you are not present.
Include a daytime phone number with your shipping details if we need to contact you about your delivery.
For items weighing over 50kg, a tailgate delivery is usually required for residential addresses. This service is included in our standard shipping. Alternatively, you can choose to pick up the item from a nearby depot.
Free Shipping
Free shipping is available for specific spare parts and products. Not all items qualify for free shipping. Please check the product listing or call our staff at 02 4257-4787 for confirmation.
Free shipping applies to most parts of Australia. However, additional postage charges will apply for deliveries to WA, North QLD, NT, TAS, and island areas. Our staff will reach out to you after your order if these charges apply.
Shipping Time
Bigger Boyz Toyz dispatches all items within 24 hours of receiving your order and payment confirmation. Delivery times are estimated as follows:
- 1 - 2 days: Sydney, ACT, Melbourne, Brisbane, Gold Coast
- 2 - 4 days: Rest of NSW, Rest of VIC
- 3 - 6 days: SA, North QLD, Perth
- 5 - 9 days: TAS, NT, WA
Pickup
Pickup is available at our warehouse, located at 2/3 Delta Pl, Albion Park Rail, NSW 2527. The warehouse is open from 9 am to 5 pm Monday through Thursday and from 9 am to 2:30 pm Friday. We are closed on weekends and public holidays.
If you have any questions or need further information, please don't hesitate to contact us.
